FAQ

Frequently Asked Questions.

Got a question? We've got answers. If you can't find the answer here, please feel free to contact us.

Orders & Shipping
Is this a secure site for purchases?
Absolutely! We integrate Stripe payment services and Secure Socket Layer (SSL) for safety and security. All payment information is handled and processed by Stripe.
We accept all major credit cards including American Express, China UnionPay (CUP), Discover & Diners, Japan Credit Bureau (JCB), Mastercard, and Visa. We don't accept personal checks, Venmo, or Paypal.
Currently, we ship all of our products through UPS, USPS and DHL Express. Once a tracking number is generated, we send an automated email with your tracking number. Unfortunately once the order leaves our hands, we only have access to the same information that you have, so for any specific questions on the status of your order, you'll need to reach out to the carrier directly.
We can ship anywhere in the world. If for some reason you don’t see your country listed, please reach out to us so we can assist you in placing your order. If for some reason your address cannot be validated during checkout, please reach out to us. We can help place a custom order for you.
Processing time refers to the time it takes us to prepare and package your order. It does not include the time in transit once an order is shipped. Orders are typically processed within 1 to 2 weeks.
We integrate Shippo's API service to provide you a wide selection of shipping options. Please know that we CANNOT guarantee delivery dates on behalf of the carrier, nor can we be held responsible for delays by the carrier. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the carrier tracking website.
Unfortunately, we currently aren’t accepting rush processing requests for pen orders. For calligraphy orders please send us an email before submitting your order, as rush orders are accepted in a case-by-case manner. Calligraphy rush orders will incur a 30% fee of your order total.
Refunds & Returns
Can I cancel or return my handwritten calligraphy orders?
If your handwritten calligraphy order has not yet been processed, you can cancel your order by contacting orders@mybelovedcalligraphy.com with your order number and reason for the cancellation. If your custom order has been processed, unfortunately we cannot issue full or partial refunds for any reasons.
Can I cancel or return my custom pen order?
If your custom pen order has not yet been processed, you can cancel your order by contacting us with your order number and reason for cancellation. You can return the custom pen for any reason in new and unused condition for up to 30 days after purchase. You must create your own shipping label and return to the following address: 7003 Vining St. Chino, CA 91710. Once received, we will inspect the pen to ensure it is in new condition and issue the refund. Any shipping fees will not be refunded.
If we mistakenly send you the wrong item, we apologize! Please let us know within 48 hours of receipt & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office.
Custom Pens & Services
Pen rendering on the website does not appear to match the final product.
The 3D models are rendered with artificial textures and lighting and are representations of the physical product. As such, there may be differences between the renderings and the finished product, although we strive to create accurate renderings. Please take a look at our product photos to get a more accurate visual of the product.
The pens are resin based and cured using UV lights. Resins may react with the environment to create slight discolorations over time.
Once your order for handwritten calligraphy is placed, you will receive a email receipt of your order. Please respond to this email with the order listing attached. All lists must be submitted in the exact format the client would prefer them written, so please thoroughly check your list. Lists should be written in MS Word format and numbered or in Excel format.
Please send us an email to discuss the specific paper you plan on sending over! Not all paper is created equally, and although some may look beautiful they may not be fit to be written on, which can cause issues such as ink bleeding.
Yes! Please send us an email to discuss details and availability.